Vulkan Vegas Casino - Der Spieler möchte sein Casino-Konto schließen.

Hello, on February 3rd I applied for self-exclusion. To do this, I would have to go to the chat, which gave me an answer after 45 minutes that I should write an email. I did this. Nothing has happened since then. In the meantime, I can no longer access the live chat because I break off after waiting 1 hour. You cannot set limits and self-exclusion yourself, only via chat or email. Chat and email have not worked so far and for these reasons I cannot understand this evaluation for my part. I am attaching a screenshot of my self-exclusion email, which should not be published, please. Thank you

Hallo, am 3. Februar habe ich einen Selbstausschluss beantragt. Dazu müsste ich in den Chat, der mir nach 45 Minuten eine Antwort gab, dass ich eine Email schreiben sollte. Dies habe ich gemacht. Seitdem ist nichts passiert. Den Live Chat erreiche ich zwischenzeitlich nicht mehr da ich nach 1 Stunde Warten abbreche. Limits und Selbstauschluss kann man selber nicht einstellen, nur über den Chat oder eine Email. Chat und Email haben bis jetzt nicht funktioniert und aus diesen Gründen kann ich meinerseits diese Bewertung nicht verstehen. Ich füge einen Screenshot meiner Selbauschluss Email bei, der Bitte nicht veröffentlicht werden soll. Danke

Dear Yasin,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://vulkanvegas.com/en/terms-and-conditions:

„PERSONAL LIMITS AND SELF-EXCLUSION

To assist you in gambling responsibly, we have limits on account activity that you can set by contacting Support at [email protected].

Should you need to take a break from gambling, you may self-exclude yourself by contacting Support at [email protected]. Self-exclusion means that your account will remain closed. In order to re-activate your account, please contact Support again."

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, from the forwarded communication I can’t tell what was the "Subject" of the email. This should be clearly marked and easily recognizable as casino support receives many emails per day hence if it’s clearly marked as self-exclusion you stand a better chance to have your request granted sooner.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Player,

Of course, you can set the limits within your profile. (Please refer to the screenshot)

In any case, your account is now closed.

Regards

Hello, I couldn't set a limit anywhere. A mail was written on February 3rd and after 5 days of no response I contacted askgambler. There was no response from Vulkan Vegas for 4 or 5 days. I was able to reach someone via live chat after 45 minutes. I got an answer in 45 minutes. The other times in live chat I gave up after waiting an hour. For me, this case is over, at any rate I cannot understand the good rating. And that's what I say after playing online for 5 years. Many Thanks

Guten Tag, eine Grenze bzw Limits könnte ich nirgendwo festlegen. Eine Mail würde am 3 Februar geschrieben und nach 5 Tagen keiner Antwort habe ich mich an askgambler gewandt. Dort gab es von Vulkan Vegas 4 oder 5 Tage lang keine Antwort. Per Live Chat konnte ich einmal jemanden nach 45 Minuten erreichen. In den 45 Minuten bekam ich eine Antwort. Die anderen Male im Live Chat hab ich nach einer Stunde Warten aufgegeben. Für mich ist dieser Fall beendet, die gute Bewertung kann ich jedenfalls garnicht verstehen. Und das sage ich nach 5 Jahren Online spielen. Vielen Dank

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Yasin, for your feedback and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

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