Vulkan Vegas Casino - Der Spieler hat Probleme, Gewinne vom Registrierungsbonus abzuheben.

I registered in the casino in question and was given 50 free spins on book of dead I rotated the amount that paid my bonus and now I try to withdraw the amount via Skrill and for the second day there is no development

Направих си регистрация в въпросното казино и ми дадоха 50 безплатни завъртания на book of dead Завъртях сумата която ми плати бонуса и сега се пробвам да изтегля сумата чрез Skrill и вече втори ден няма никакво развитие направих верификацията и всичко

Dear Chupeto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://vulkanvegas.com/en/kingofthebonuses-promo?ref=vp_w18761c40206l4878gdep167_&affdata[subdata]=aaef48d91e4fa62c86a6d38c48e547e3&affdata[geo]=de&affdata[rotator]=40206&affdata[landing]=4878&affdata[src]=Y2FzaW5vLmd1cnU=:

"How to receive a registration bonus?

For this you have registrate on our website and confirm your phone. No deposit bonus +50 free spins in Book of Dead (Play'nGO) slot will be instantly credited after the successful phone confirmation. Bet size in free spins is equal to 20 RUB, 0.5 CAD/EUR/USD, 2.5 PLN, 40 KZT."

"How many days do I have to wager my free spins bonus?

Wager requirements must be met within 3 days, otherwise the bonus will be voided.

What is the maximum bonus amount that can be converted to the real balance?

The maximum amount is €25."

Could you please advise if you have deposited any funds into your account and confirm that you have completed KYC verification successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Everything is fine paid me the profit Thank you

Всичко е наред изплатиха ми печалбата Благодаря ви

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Chupeto, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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