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Well, when making a withdrawal, I had problems verifying the documents. 1 day later I received an email in which the documents were accepted. And now there would be no reason for them not to deposit into my account, I have already made an account everywhere to try to withdraw. But they just tell me to wait, and the status says incomplete,

Bom, ao efetuar um saque, tive problemas c verificação dos documentos. 1 dia após recebi um e-mail na qual os documentos foram aceitos. E agora não teria o por que deles não depositarem na minha conta, já fiz conta em todos os lugares p tentar o levantamento. Mas só mandam eu esperar, e no status está escrito incompleto,

Dear danieldario2d,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The documentation in the kyc verification was fully completed they sent an email, and the withdrawal is pending for 4 days

A documentação na verificação kyc foi totalmente concluída eles mandaram e-mail, e a pendência do saque já estão a 4 dias

I fully understand your frustration, danieldario2d. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Well I thank you for your attention, and for your contribution, my money was withdrawn successfully 🙌

Bom agradeço a vc pela atenção, e pela contribuição, meu dinheiro foi retirado c sucesso 🙌

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, danieldario2d, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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