Nomini Casino - Der Spieler hat Schwierigkeiten, seine Gewinne abzuheben.

Hi there,

On September 27th, 2021 I made a deposit of € 1800 at nomini and wanted to withdraw an amount of € 1000. Today on September 30th, 2021 my account would be closed. I have not received an email or anything like that regarding the matter and the support could not help me either.

Hallo,

Ich habe am 27.09.2021 bei nomini eine Einzahlung in hohe 1800 € gemacht und wollte ein Betrag von 1000 € abheben. Heute am 30.09.2021 würde mein Konto geschlossen. Ich habe keine Email oder ähnliches bezüglich der Sache erhalten und der Support konnte mir auch nicht weiterhelfen.

Dear Ryanzet,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ryanzet,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, the problem has been resolved.

The Supoort worked after 4 days and could clarify the problem with me. I hereby close the case again.

Hallo, das Problem hat sich geklärt.

Der Supoort hat sich nach 4 Tagen und könnte mit mir zusammen das Problem klären. Hiermit schließe ich den Fall wieder.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ryanzet, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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