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Hi I hsr made a withdrawal of 1000 euros my account is verified it hsr gone 1 week I hsr not received the money

Once I log in to the gaming account icecasino, I see that my withdrawal has been canceled and is in the account

This is not acceptable

Hej jag hsr gjort ett uttag på 1000 euro mitt konto är verifierat det hsr gått 1 vecka jag hsr inte fått pengarna

När jag väl loggar in i spelkontot icecasino så ser jag att mitt uttag har blivit avbruten och finns på kontot

Det här är inte acceptabelt

Dear Tullenii,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi kyc is done and approved, the withdrawal is approved with them said it would take a maximum of 5 days after 1 week so I log in to the account so the money has come back canceled it stopped

Hej kyc är utfört och godkänt, uttaget är godkänt med dem sa det skulle ta max 5 dagar efter 1 vecka så loggar jag in i kontot så har pengarna kommit tillbaka avbrutet stog det

Dear Tullenii

According to our records, the money was withdrawn successfully on 20.05.2022 13:31:16 (UTC)

There are no pending withdrawals.

Kind regards

Hi, yes the new withdrawal via bank transfer was approved but the money has not arrived yet, I pointed out the withdrawal before the one when I had to wait 1 week

Hej , ja den nya uttaget via bank transfer blev godkänd men pengarna har inte kommit ännu , jag påpekade uttaget innan den då jag fick vänta 1 vecka

Hi I made a withdrawal and last Friday I received an email that the withdrawal was approved today hsr no money has arrived yet when I talk to ice casino in the chat he says, if the money has not arrived then you can talk to your bank this is not acceptable I hsr hold on for 2 weeks to get my withdrawal this should be resolved immediately ice casino

Hej jag gjorde uttag och i fredags fick jag mail att uttaget blev godkänd idag hsr ännu inga pengar kommit när jag väl pratar med ice casino i chatten så säger han , har inte pengarna kommit då får du prata med din bank det här är inte acceptabelt jag hsr hålla på i 2 veckor för att få ut mitt uttag det här ska lösas omgående ice casino

I have talked to my bank also they have checked since 20/5 no money of 1000 euros has been received

Jag har pratat med min bank också dem har kollat sen 20/5 inga pengar på 1000 euro har inkommit

Dear Tullenii

As we said, according to our logs - the transaction is successful, if you did not receive your funds - please speak to Casino live support and inform them about it. The payment provider should provider a proof that money reached your bank.

Thank you in advance!

Kind regards

Dear Tullenii,

Please follow the casino's instructions, speak to Casino live support, and inform them about it. The payment provider should provide proof that the money reached your bank.

Please keep me informed about any further developments.

Everything went very well the money has come, now I have made a new withdrawal hope the money will come soon otherwise I will hear from you thank you

Allt gick jätte bra pengarna har kommit , nu har jag gjort nytt uttag hoppas pengarna kommer snart annars hör jag av mig till er tack

Hello,

According to our records, there no active/pending withdrawal requests.

Please kindly confirm the money was received.

Thank you!

Kind regards

Everything is ready thank you very much for a fast service ice casino

Allt är klart tack så mycket för en snabb service ice casino

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tullenii, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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