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I requested a payout 10 days ago, it was said it will take a maximum of 3 days. Since then I have asked 3 more times. It always means like today that you have planned a payout for today.

Habe vor 10 Tagen eine Auszahlung beantragt, es hieß es es wird höchstens 3 Tage dauern.seit dem habe ich noch 3 mal nachgefragt. Immer heisst es so wie heute auch das dir Auszahlung für heute geplant ist.

Dear Vahid,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I received an email from you earlier with the confirmation of the payment.

I hope the money is coming soon

Vorhin bekam ich eine Mail von Ihnen mit der Bestätigung der Auszahlung.

Ich hoffe das Geld kommt bald

The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed. Thank you in advance.

Money arrived today. Thanks for the help

Geld ist heute angekommen. Danke für die Hilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vahid, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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